Thank you for shopping with AnnaPrintsCo! Each order is prepared and packaged with care in our studio before being shipped to you.
Processing Time
Orders are typically processed and prepared for shipment within 1–2 business days.
Business days are Monday through Friday, excluding major holidays. Processing time is separate from the estimated shipping transit time. While USPS may deliver packages on Saturdays, Saturdays are not counted as business days for our processing estimates.
Free Shipping & Shipping Upgrades
Free standard shipping is included with all orders within the United States.
Faster shipping options may be available at checkout for an additional charge.
Orders are shipped via USPS unless another carrier or shipping arrangement has been requested and agreed upon prior to shipment.
Estimated Delivery Times
Depending on the shipping method selected, estimated transit times are generally:
-
Economy Shipping: 2–5 business days
-
Standard Shipping: 1–4 business days
-
Express Shipping: 1–2 business days
These estimates begin once your order has been shipped and are separate from our 1–2 business day processing time.
Delivery dates are estimates and are not guaranteed. Once a package has been accepted by USPS, delays caused by the carrier, weather, holidays, transportation disruptions, or other circumstances outside of our control may occasionally occur.
Shipping Area
AnnaPrintsCo currently ships within the United States only. International shipping is not currently available.
We are able to ship to PO Boxes and APO/FPO addresses.
Tracking
All regular customer orders include tracking. Once your order has shipped, tracking information will be provided with your shipping confirmation.
The only exception is certain complimentary free-print promotions offered to email subscribers, which may be mailed without tracking. If a promotional free print is being sent without tracking, the tracking provisions of this policy do not apply to that shipment.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice that you entered an incorrect address, please contact us as soon as possible. We will make every reasonable effort to update the shipping address before the order is mailed, but we cannot guarantee that an address can be changed once an order has already been shipped.
If an order has already been shipped to the address provided at checkout, we may need to wait for the package to be returned or follow the applicable USPS process before a replacement can be issued.
Lost or Missing Packages
If your package appears to be lost in transit, please contact us so we can help.
Before an order can be refunded or replaced as lost, the appropriate USPS Missing Mail process must be completed, including any applicable USPS waiting period. This allows USPS an opportunity to locate and deliver the package before a replacement or refund is issued.
Once the appropriate USPS process has been completed and the package is determined to be lost, we will offer a replacement or refund.
Packages Marked “Delivered” but Not Received
If USPS tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location, with other members of your household, neighbors, and your local USPS office when appropriate.
A USPS Missing Mail request or other applicable USPS investigation may also need to be completed before we can treat the shipment as lost.
If the package cannot be located after the appropriate USPS process and waiting period have been completed, we will offer a replacement or refund.
Damaged Orders
We carefully package our prints to help protect them during shipping. However, if your order arrives damaged, please contact us and provide clear photographs of the damaged artwork and its packaging.
Once the damage has been documented, we will offer a replacement or refund, as appropriate.
Please keep the damaged item and packaging until your claim has been resolved, as additional photographs or information may occasionally be needed.
Returns & Refunds
This policy covers shipping-related issues only. For information regarding returns, cancellations, and other refunds, please see our separate Return & Refund Policy.
Contact Us
If you have any questions about shipping or need assistance with an order, please contact us at: annaantiquityhelp@gmail.com
